Standard Returns
We accept returns of eligible items within 14 days of delivery.
To be eligible for a return, items must:
- Be unworn and unused, except for trying them on as you would in a retail store;
- Be free from stains, odours, pet hair and damage;
- Have all original tags attached where applicable; and
- Be returned in their original packaging where reasonably possible.
We reserve the right to refuse a return or reduce the refund amount if an item is returned in a condition that makes it unsuitable for resale.
How to Request a Return
To arrange a return, please contact us at modificamotor@gmail.com with the following information
- Your full name;
- Your order number;
- The item(s) you wish to return; and
- The reason for the return.
Once your return request has been approved, we will provide instructions on how and where to send your items.
Items returned without prior authorisation may not be accepted.
Return Shipping Costs
Unless an item is faulty, damaged or supplied in error, customers are responsible for the cost of returning items to us.
We recommend using a tracked postal service and retaining proof of postage, as returned items remain your responsibility until they have been received by us.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Email modificamotor@gmail.com to begin this process.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at modificamotor@gmail.com.
Damages and issues
Should you encounter any issues with your product upon its arrival, we kindly request that you contact us at modificamotor@gmail.com within 5 days of receiving your purchase. We will promptly assess whether the product has been damaged and collaborate with you to find the best possible solution. It is important to note that while we take every precaution to ensure safe shipping, we cannot be held liable for any damages caused during transit..
